Hong Kong MemoSpace Technology Limited ("we," "us," or "our") operates memorieslab (the "Website"). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy describes how we collect, use, process, and disclose your information when you visit our Website, review our design concepts, or purchase 3D models and finished products.
By using the Website, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
We collect several different types of information to provide and improve our services to you:
Personal Identification Information: When you place an order, register an account, or contact us, we may collect your name, email address, phone number, shipping address, and billing address.
Order and Transaction Data: Details about the 3D models or finished products you browse, pre-order, or purchase, as well as transaction history.
Technical and Usage Data: We automatically collect information that your browser sends whenever you visit our Website. This includes your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, and time spent on those pages.
Cookies and Tracking Technologies: We use cookies to track activity on our Website and hold certain information to enhance your user experience. You can instruct your browser to refuse all cookies, but some portions of our Website may become inaccessible.
2. HOW WE USE YOUR INFORMATION
We use the collected data for various operational and compliance purposes:
To Fulfill Orders: To process transactions, manage manufacturing/printing schedules, and arrange international shipping for your purchases.
To Improve Our Design Platform: To analyze usage trends and enhance our design concepts, sketches, and 3D modeling workflows based on designer feedback.
To Communicate with You: To send order confirmations, updates regarding your 2026 pre-orders, and respond to technical support or design inquiries.
For Security and Compliance: To detect, prevent, and address technical issues, fraudulent activities, or unauthorized commercial exploitation of our intellectual property.
3. DATA SHARING AND DISCLOSURE
We do not sell or rent your personal data to third parties. We only share your information in the following limited circumstances:
Service Providers: We share data with trusted third-party institutions to facilitate our services, including payment processors (such as Airwallex/Stripe), global logistics networks for fulfillment, and cloud hosting providers.
Legal Compliance: We may disclose your personal information where required to do so by law or in response to valid requests by public authorities under the jurisdiction of the Hong Kong Special Administrative Region (Hong Kong SAR).
4. DATA SECURITY
The security of your data is of paramount importance to us. We implement industry-standard administrative, technical, and physical security measures (such as SSL encryption) to protect your personal information against unauthorized access, loss, or alteration. However, please note that no method of transmission over the Internet is 100% secure.
5. YOUR DATA PROTECTION RIGHTS
Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, update, or request the deletion of your personal information. If you wish to exercise any of these rights, please contact us using the information provided below.
6. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. You are advised to review this Privacy Policy periodically for any changes.
7. CONTACT US
If you have any questions or concerns about this Privacy Policy, please contact our compliance officer at:
Company Name: Hong Kong MemoSpace Technology Limited
Website: memorieslab.co
Email: support@memorieslab.co
Registered Address: RM03, 24/F, HO KING COMM CTR, 2-16 FAYUEN ST, MONG KOK, HONG KOK, HONG KONG